Frequently Asked Questions (FAQs)

General Questions

What products do you sell?

We specialize in mobility assistance products including walkers, rollators, and lift chairs designed for comfort, safety, and independence.

Where are you located?

We are based at:
1114 E Providence Ave, Spokane, WA 99207, United States

How can I contact you?

You can reach us at:
Email: Support@casteo.shop
Phone: +1 (509) 483-3321

We typically respond within 24 hours.

Orders

How do I place an order?

Simply browse our products, add your item to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I cancel my order?

Orders can be canceled within 12 hours of placement. Please contact us as soon as possible at Support@casteo.shop.

Will I receive an order confirmation?

Yes, you will receive an email confirmation immediately after placing your order.

Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

Where do you ship?

We currently ship only within the United States.

How long does shipping take?

• Processing time: 1–3 business days

• Delivery time: 3–7 business days

Will I receive tracking information?

Yes, a tracking number will be sent to your email once your order ships.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

Do you offer free returns?

Yes, we offer free returns within the United States.

When will I receive my refund?

Refunds are processed after inspection and typically appear within 5–10 business days.

Products

Are your products new?

Yes, all products sold on our website are brand new.

What if my item arrives damaged?

Please contact us within 48 hours and provide photos. We will send a replacement or issue a refund.

Do your products come with a warranty?

Some products may include manufacturer warranties. Please check the product page or contact us for details.

Payments

Is my payment secure?

Yes, we use secure checkout and trusted payment processors to protect your information.

What payment methods do you accept?

We accept major credit cards and other secure payment options available at checkout.

Contact

If you still have questions, please contact us:

Casteo
Email: Support@casteo.shop
Phone: +1 (509) 483-3321
Address: 1114 E Providence Ave, Spokane, WA 99207, United States